Jumblio — Support
Need help? Write to contact@combast.fr. We usually reply within a few days.
Please include your iPhone model, your iOS version and the Jumblio version (app Settings > About).
Frequently asked questions
How do I get my purchases back on a new iPhone?
Open Settings > Restore purchases in the app, using the same Apple Account you bought with. Jumblio+, "Remove ads" and the packs are one-time purchases: restoring them is free.
What does Jumblio+ include?
- no ads (banner and ads between games);
- every themed pack, current and future;
- 6 free hints per Classic round instead of 3.
It is a one-time purchase, not a subscription. Jumblio+ changes nothing in Rush 60 or the Daily challenge, which stay the same for every player.
I bought "Remove ads" and still see videos
Videos offered in exchange for a benefit (extra hints, double XP, trying a pack) stay optional: they only play when you ask for them.
How do hints work?
In Classic you get 3 free hints per round (6 with Jumblio+). After that, you can watch a short video to get 3 more hints, up to 2 times per round. Each hint costs 20 points. The Daily challenge gives everyone 3 hints. Rush 60 has none.
When does the Daily challenge change?
At midnight UTC. The challenge is the same for every player that day, and only your first finished game counts.
How does my daily streak work?
A day counts as soon as you finish a game with at least one word found, based on your iPhone's date. If you miss a day, the streak restarts at 1, but your best streak is kept.
How do I change my advertising choices?
In Settings > Ad privacy choices. This option appears when the rules in your region require it.
How do I erase my progress?
Settings > Reset progress. This cannot be undone. Your purchases are not affected: you can always restore them.
How do I request a refund?
Payments are handled by Apple. Request a refund at https://reportaproblem.apple.com
Privacy
Read our privacy policy: Privacy policy
Jumblio is published by Com'Bast, 05000 Gap, France — contact@combast.fr